Vacation Rental Property Management

Next Stop: San Diego offers a variety of vacation rental management solutions -- from full service management to custom programs for owners who wish to maintain an active role in the daily operations of their vacation home.
 

Property Management

 

Management Team

Next Stop: San Diego is a boutique vacation rental company offering a personalized level of service and attention to detail. We listen to the dreams of our guests and work diligently to exceed their every expectation.

We Respond to Guest Inquiries within Minutes

We follow up with all inquiries quickly - achieving a "100% response rate within an hour" on the top listing sites:
  • HomeAway Network, including VRBO
  • FlipKey / TripAdvisor
  • Airbnb

Airbnb Super Host

We are Available when Guests Need Answers

We respond to calls, texts and emails 16+ hours a day, seven days a week -- providing more than double the coverage of other vacation rental management companies. Plus we offer after-hours support for guest emergencies.

State of the Art Reservation Management Software

We utilize industry leading software to manage guest inquiries, reservations, accurate calendars, property details, door codes, payments, correspondence, trust accounting, and owner statements. We maintain accurate and up-to-date listings across all third-party websites.

Housekeeping & Inspections

We have a team of professional housekeepers trained specifically to clean vacation rental properties – a level of quality and attention to detail that goes beyond a typical residential service. We also conduct pre-arrival inspections to make sure each home consistently meets our Standard Property Appearance.
 

Maintenance & Repair

We work with a team of independent vendors to take care of your property:
 
Handymen + Plumbers + Electricians + General Contractors + Carpet Cleaners + Window Washers + Appliance Repair + Screen Repair

Our Commitment to Property Owners

We work hard to:
  • keep your rental booked at the highest possible rates
  • keep your home safe, secure, and in good condition
  • take care of the details so you wont worry about a thing

Our Commitment to Guests

We work hard to WOW our guests and exceed their expectations. We want our guests to gush about their holiday experience to their friends and family to build a foundation of repeat guests and a strong referral network.

Marketing Services

 

Competitive Analysis

  • Conduct analysis of comparative properties to gauge occupancy levels, seasonal rental rates and fees
  • Monitor competitive landscape on a seasonal basis to spot changes in market dynamics (supply and demand) and adjust rates accordingly

Property Presentation

  • Invest in professional property photos and video tours
  • Write compelling property descriptions, highlighting the key features & benefits and the local community

Advertise on Third Party / Online Travel Listing Sites

Maintain consistent and accurate pricing and availability calendars across all listing sites:
  • HomeAway, VRBO + 22 sites
  • TripAdvisor + FlipKey
  • Airbnb

Guest Communications

Design eye-catching marketing material to showcase each property
  • Area visitor guides sent during the pre-booking stage
  • Comprehensive pre-arrival instructions
  • Access to our online guest portal and mobile app
  • In-home guest books customized to each property

Industry Participation & Continuing Education

  • Next Stop: San Diego is a proud member of the San Diego Tourism Authority and the Vacation Rental Managers Association (VRMA)
  • We participate in vacation rental management conferences, are continually learning best practices from industry leaders and networking with our peers
   

Guest Communications

We pride ourselves with providing guests with the information they need throughout the entire reservation process. We have developed a series of informative and eye catching emails to guide guests from their initial inquiry to their post-stay follow up. Our email correspondence, coupled with phone calls and text message, keep our guests in the loop about their vacation rental reservation every step of the way.

Inquiry Response:

  • Rental Quotation
  • Follow up with Property Details
  • Follow up with Area Vacation Guide

Reservation Processing:

  • Reservation Confirmation
  • Payment Reminder
  • Payment Receipts

Arrival & Departure Info:

  • Pre-Arrival Instructions
  • Check-In Reminder
  • Check-Out Reminder

Post-Stay Follow Up:

  • Request for Feedback & Review
  • Come Back Soon
 

Ready to be Wowed?

Contact us to learn more about our vacation rental management & marketing services and how we can propel your vacation rental to the next level.

Call or Text (619) 399-3990

 
 

Paula Vaughnn
Founder: Next Stop San Diego
Email our Team